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Wow Chat for Woo

AI FAQ Generator

Use your own OpenAI API key to draft FAQ entries from your WooCommerce catalog — tones, drafts per selection, streaming progress, the review grid, and exactly what data is sent.

Last updated Sep 4, 2026 · applies to v0.2.1

What it does

The AI FAQ Generator drafts FAQ entries for you: one shopper question per draft, with genuine paraphrases as trigger phrases, and a generic, evergreen answer written from your catalog. You review every draft in a grid before anything is published.

It is optional and off by default. Every other feature ignores it.

Setup

  1. Create an API key in your own OpenAI account.
  2. In Wow Chat → Settings, enable the AI FAQ Generator and paste the key.
  3. Open Wow Chat → AI FAQ Generator.

Generating drafts

  • Selection — choose categories (or other selections) to draft from.
  • Tone — Auto matches your store’s voice; or pick Concise, Enthusiastic or Luxury.
  • Drafts per selection — 1 to 50.
  • Intent coverage — drafts span finding items, budget, gifting, size & fit, availability and comparisons, so you don’t end up with twenty variations of the same question.

Large runs are split per selection and stream progress live; you can cancel at any point and keep what has already been drafted.

Reviewing

Drafts land in a full-width review grid: question, answer, and actions to approve or edit. Approved drafts become regular FAQ entries that you can attach products to and refine later.

Cost

You pay OpenAI directly for the tokens you use; ThinkMatic charges nothing for this feature. A typical run of a dozen drafts is a small fraction of a cent to a few cents depending on the model.

Customising the prompt

Developers can adjust the prompt with the wow_chat_for_woo_faq_generate_prompt filter — for example to always mention a shipping threshold. See Developer hooks.