FAQ
Straight answers
Most of these come word-for-word from the plugin’s WordPress.org listing. If yours isn’t here, ask in the support forum or contact us.
Getting started & compatibility
Do I need an account or an API key?
No. The chatbot, product finder, FAQ system, search and recommendation widgets all work as soon as you activate the plugin — no account, no key, nothing to connect. The only exception is the optional AI FAQ Generator, which uses an OpenAI key you supply yourself.
Do I need an OpenAI key?
Only if you want the AI FAQ Generator to draft FAQ entries for you. Every other feature is fully local and ignores it.
Does it work with my theme?
Yes. The chat launcher is added to the storefront and styled from the plugin settings, and search and recommendations can be placed with blocks or the shortcode. Search can also take over your theme’s existing search box.
Can shoppers add to cart from chat?
Yes. Simple products are added silently, without leaving the conversation. Variable and external products show WooCommerce’s own button text and link to the product page so the shopper can choose options.
Where can I report bugs or request features?
Please use the support forum on WordPress.org or open an issue at the plugin’s homepage.
What do I need to run it?
WordPress 6.4 or newer (tested up to 7.1), PHP 7.4 or newer, and an active WooCommerce installation.
Privacy & data
Is any data sent off my site?
No. Shopper messages, search queries and analytics are processed and stored on your own WordPress install, and the plugin does not phone home. The one exception is opt-in: if you enter your own OpenAI key and run the AI FAQ Generator, your server sends that request to OpenAI. Leave the key blank and nothing ever leaves your site.
Performance
Does it slow down my store?
The storefront code is plain JavaScript with no jQuery dependency. The chat bundle is loaded only when you have the chat switched on, and the search and recommendation assets load only on pages that actually use them. Search runs against a dedicated index table instead of scanning your posts table with LIKE queries.
AI & Pro
Is the chat powered by AI?
Today the chat answers from FAQ entries you write (or generate with AI) and from a keyword search of your catalog — fast, predictable and fully local. The optional AI FAQ Generator uses your own OpenAI key to draft those entries. A full AI chatbot that understands shopper intent is coming in Wow Chat Pro.
What will Wow Chat Pro include?
AI chat that understands shopper intent, smarter search and recommendations, and priority support. AI usage will be included in the licence with fair-use limits, so there are no per-message fees. Pro is optional and everything in the free plugin stays free.
Can I use my own OpenAI key for the chat itself?
Not today. The OpenAI key is used only by the AI FAQ Generator to draft FAQ entries. Live AI chat is part of Pro, where AI usage is included.
Pricing
Is it really free?
Yes. Everything described here is free, with no message caps and no time limit. A separate Pro plugin is in development; it will be optional, and it will not take anything away from this one.
When does Pro launch, and how much will it cost?
There is no public date yet — join the waitlist and you will get one email when early access opens. Indicative launch pricing is $12 per month or $99 per year for a single site, and may change before release.
Still wondering? Install it and find out.
It takes a few minutes and there is nothing to sign up for.