From empty to answered: a walkthrough of the AI FAQ Generator in 0.2.1

Version 0.2.1 of Wow Chat for Woo is mostly about one screen: the AI FAQ Generator. Here is what changed and how to get a useful FAQ out of it in about ten minutes.

What’s new in 0.2.1

• One shopper question per draft, with genuine paraphrases as trigger phrases — no more three-questions-in-one entries.
• Generic, evergreen answers. Drafts no longer hard-code product names or prices that go stale.
• Broader intent coverage — finding items, budget, gifting, size & fit, availability and comparisons — so you don’t get twenty flavours of “do you ship?”.
• An “Auto” tone that matches your store’s voice, alongside Concise, Enthusiastic and Luxury.
• Drafts per selection is now a 1–50 number field.
• A full-width review grid for reading and editing drafts.
• Streaming progress with cancel for large runs, split per selection.

Before you start: the privacy bit

The generator is the only part of the plugin that talks to an external service, and it does so with your OpenAI key, from your server, directly to OpenAI. Nothing is routed through ThinkMatic. If you never enter a key, nothing ever leaves your site and every other feature works exactly the same. Full details in Privacy & data.

Step 1 — enable and add your key

In Wow Chat → Settings, switch on the AI FAQ Generator and paste an API key from your own OpenAI account. You pay OpenAI for the tokens used; a run of a dozen drafts costs a small fraction of a cent to a few cents depending on model.

Step 2 — pick a selection and a tone

Open Wow Chat → AI FAQ Generator. Choose the categories you want drafts for — start with your two or three biggest — and set Drafts per selection to something like 8. Leave the tone on Auto for the first run; it reads your store’s existing copy and matches it. Switch to Concise if your brand is terse, Luxury if it isn’t.

Step 3 — generate and watch

Large runs are split per selection and stream progress as they go. You can cancel at any point and keep everything drafted so far.

Step 4 — review in the grid

Each row is a question, an answer and two actions: Approve or Edit. A few things to look for:

• Is the answer evergreen? 0.2.1 avoids specific prices and product names by design, so answers stay true after your next sale. If one slipped through, edit it.
• Do the paraphrases sound like your shoppers? Add the wording you see in the analytics “top questions” report.
• Attach products. After approving, open the entry and attach a category, sale items or specific products so the answer arrives with cards and add-to-cart.

Step 5 — publish and measure

Approved drafts become ordinary FAQ entries. Give it a week, then check the answered rate and top shopper questions on the dashboard. Questions that still fall through to catalog search are your next batch.

Tuning the prompt

Developers can adjust what gets sent with the wow_chat_for_woo_faq_generate_prompt filter — for instance to always mention your free-shipping threshold. Examples in Developer hooks.

Update from your WordPress dashboard, or grab the zip from WordPress.org. The full changelog lists everything in 0.2.1 and earlier.